Customer Care

Frequently Asked Questions

A genuine Kanchipuram (Kanjivaram) saree is handwoven in Kancheepuram, Tamil Nadu, using pure mulberry silk and real zari thread. Authentic pieces often carry a Silk Mark certification and show the slightly uneven, handloom texture that distinguishes them from machine-made or blended imitations.

Genuine silk has a soft texture, a natural (not artificial-looking) sheen, and warms slightly when rubbed between your fingers. We only source directly from weaving families in Kancheepuram, and are happy to share close-up photos or video of the weave and zari before you commit.

Browse our Collections page, open a saree you like, and either add it to your cart and pay online (for UAE delivery), or message us directly on WhatsApp or through our Contact page — whichever you prefer. You can see all accepted payment options on our Payment Methods page.

Yes — we deliver internationally, with additional shipping charges applied based on destination. Online payment through the website currently covers UAE delivery only; for overseas orders, please contact us on WhatsApp to arrange your order and payment. See our Shipping & Delivery page for details.

Within the UAE, delivery is free and typically takes up to 3 days from order confirmation. Overseas delivery timelines vary by destination and will be confirmed with your order.

At this time we don't offer returns or exchanges, given the personal, made-to-order nature of each sale — this applies whether you pay online or via WhatsApp. See our Returns & Exchange Policy for full details, including how we handle damaged or incorrect deliveries.

Always dry clean your silk saree to preserve its sheen and zari work. Store it wrapped in breathable muslin cloth, away from direct sunlight, and refold it every few months to prevent permanent creasing.

Yes — our Bridal and Premium series (including Sumangali, Bridal Bliss, and Pavnika Signature) are woven specifically for wedding-weight richness, while our Budget and Mid Range series suit festivals and everyday occasions.

Yes — we're a fully licensed business under Dubai's Department of Economy and Tourism (DET), license number 1563920.