At this time, Pavnika by Saranya does not offer returns or exchanges on purchased sarees. Because each piece is handled individually and often reserved specifically for a customer following direct discussion, all sales are considered final once confirmed.
To help you feel confident before committing:
If an item arrives damaged in transit, or if you receive a different saree than the one confirmed, please contact us within 48 hours of delivery at support@pavnika.ae or via WhatsApp, with photos of the item received. We will review each case individually and do our best to make it right.
This policy applies equally to orders paid for directly through the website via our payment partner, Nomod, and to orders arranged via WhatsApp or in person — all sales are final once payment is confirmed, subject to the damaged or incorrect item provision above.
Questions about this policy can be sent to support@pavnika.ae.