Privacy & Cookies Policy

Last updated: July 2026

Who We Are

Pavnika Online Seller (trading as Pavnika by Saranya), licensed by Dubai DET, license number 1563920, based in Al Barsha South 4, Dubai, UAE, is the data controller responsible for your personal data collected through this website.

What We Collect

We collect the following personal data when you use this website:

• When you verify your email to enter the site: your email address, used to send a one-time verification code.
• When you submit an enquiry via our Contact page: your name, phone number, email address, the occasion you select, and any message you write.
• When you place an order and pay through the website: your name, delivery address, contact details, and order details (item, quantity, price). Payment card details are collected and processed directly by our payment provider, Nomod — we do not collect or store your card information.

Why We Collect It (Legal Basis)

We process your personal data on the following bases:

• Email verification: based on our legitimate interest in preventing unauthorised or automated access to the site, applied in a way that is proportionate to that purpose.
• Enquiries: based on your consent when you submit the form, and to take steps necessary to respond to your request.
• Orders: based on the necessity of processing to perform our contract with you (fulfilling and delivering your order) and to comply with our legal obligations (e.g. record-keeping for tax purposes).
• Marketing: only where you have given separate, explicit consent (see below).

How We Use Your Data

We use this information to:

• Verify visitors and prevent unauthorised or automated access to the site
• Respond to your enquiries about our sarees
• Process, confirm, and deliver orders placed through the website
• Contact you via WhatsApp, phone, or email regarding your enquiry or order

We do not sell your personal data, and we do not use it for marketing without your separate, explicit consent, which you may withdraw at any time.

Automated Access Verification

Our email verification step includes basic automated checks to detect and block bot or automated access. This does not involve any decision that produces legal or similarly significant effects on you. If you believe you have been incorrectly blocked, please contact us using the details below.

Cookies

This website uses one functional cookie (pavnika_verified) to remember that you have completed email verification, so you are not asked again for 90 days. We do not currently use analytics, advertising, or tracking cookies on this website.

When you choose to pay online, you are redirected to our payment partner Nomod's own secure, separately-operated payment page to complete your purchase. That page may set its own cookies, governed entirely by Nomod's own Privacy Policy and Cookie Policy, not by us — we do not set or have access to any cookies on Nomod's page. Nomod has confirmed it does not use cookies to store payment or banking details.

Security

We apply reasonable technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS/TLS), encryption of stored data, and restricted access to personal data limited to authorised personnel. Payment data is handled entirely by Nomod under its own security standards; we do not have access to your full card details.

Third-Party Service Providers

To operate this website, we use the following service providers, who process data on our behalf:

• Resend — for sending verification code emails
• Supabase — for securely storing verification and enquiry records
• Netlify — for website hosting and for handling Contact form submissions
• Nomod — for processing payments and order checkout on the website

International Data Transfers

Some of the providers listed above may process data on servers located outside the UAE. Where this occurs, we take reasonable steps to ensure an adequate level of protection is maintained, including relying on providers that offer appropriate contractual and security safeguards for the data they process on our behalf. If you would like more detail on where a specific provider processes data, contact us using the details below.

How Long We Keep Your Data

• Verification records: kept for up to 90 days, matching the verification cookie period, then deleted.
• Enquiry data: kept for up to 12 months from your last contact with us, unless a sale results, in which case it is kept as part of our order and business records.
• Order data: kept for as long as required under UAE tax and commercial record-keeping obligations, after which it is deleted or anonymised.

Data Breach Notification

If a data breach occurs that is likely to affect your rights or freedoms, we will notify you and the UAE Data Office as required under applicable UAE data protection law.

Your Rights

Under UAE data protection law, you have the right to request access to, correction of, or deletion of your personal data, and to object to how it is processed. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office. To exercise these rights, contact us at support@pavnika.ae.

Children's Privacy

This website is not directed at children, and we do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time as our practices or the law change. The "Last updated" date at the top will reflect the most recent version.

Contact Us

For any privacy questions or requests, email support@pavnika.ae.